Support for Students

Here are some questions students frequently ask about their MyLab and Mastering courses.

System requirements

What are the system requirements for MyLab and Mastering courses?

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Access codes

How do I get a student access code?

How do I get a refund for a student access code?

What should I do if my access code has already been used?

What should I do if I am having trouble purchasing access online?

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How do I register?

Learn how to register. (Duration: 3:09)

I’m having difficulty registering.

How do I get my course ID?

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How do I enroll in a new course?

How can I change from one section to another?

How can I use the same textbook for a new semester?

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I forgot my username name and password. How can I get them again?

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How do I update my student information, such as my student ID, email address, username, or password?

Where can I find a list of my subscriptions?

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More support information

You can get support on your specific MyLab and Mastering product.

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